Financial Highlights

The Year in Review

    Private Business
    Claims processed  ..................................................................................................... 8,467,627    
    Claims incurred .......................................................................................................... $970,818,611    
    Claims processing times*
        • Percent processed in 14 calendar days .............................................................. 95.8%    
        • Percent processed in 30 calendar days .............................................................. 99.1%    
     Total customer inquiries ............................................................................................ 7,239,076    
        • Answered in two calendar days .......................................................................... 97.8%    
        • Answered in seven calendar days ...................................................................... 99.0%    
        • Answered in 21 calendar days ............................................................................ 99.7%    
    * Includes BlueCard® claims.

    Medicare Business
    Claims processed (Parts A and B) .............................................................................. 27,434,562    
    Benefits paid (Parts A and B) ..................................................................................... $8,332,646,955    

    Membership as of 12/31/2010
    Classification Total
Members		   Percent of
Business
    Individual 91,499       21.5%    
    Group 122,449       28.8%    
    Medicare supplement (Medi-Pak®) 103,245       24.3%    
    Federal Employee Health Benefit Plan 55,054       12.9%    
    Vision Only 6,421       1.5%    
    Dental Only 15,747       3.7%    
    Other 30,909       7.3%    
    Total Arkansas Blue Cross members 425,324       100.0%    
    Enrollment by Product Type      
    Preferred Provider Organization (PPO) 292,602       68.8%    
    Indemnity only 132,722       31.2%    
    Total Arkansas Blue Cross members 425,324       100.0%