My BlueLine

No Buttons To Push

My BlueLine is an interactive voice response system (IVR), which recognizes speech patterns to answer questions when you call Customer Service (501-378-2010 or 1-800-238-8379). The IVR system immediately will answer, and you simply respond verbally to the questions asked by the system. Your questions will be answered quickly and easily 24 hours a day, 7 days a week.

At any time during the call, you can say Customer Service, and your call immediately will be routed to the next available customer service representative. If you call after business hours, you may leave a message for a representative.

What information is available by using My BlueLine?

• Get eligibility and answers to benefit questions.
• Check status of claims.
• Order a new ID card.
• Request a claim form.
• Request a benefit booklet.
• Request a provider directory.